Thursday, July 14, 2011
Hipaa laws and nurses?
I went to the doctor today. The receptionist was gossiping about a former employee with some one else on the phone. She saw I was listening and stopped right away. Then I go into my room the nurse asks what's why am I here. So I tell her. Then she goes outside to the the nursing station. The nursing station is open like an orthodontist office. There is really no privacy. Her and the other nurses start talking amongst themselves. I can hear them through my door talking about other patients. They say where is Jim or Jeff he is supposed to see the doctor and he's not here now. Somone replies he left, but I think he came back and is up front. So someone calls his cell. He answers and a nurse tells him the doctor is ready. He must have asked about a prescription and the nurse says loudly we told you already the last time you were here your blood lab for your thyroid came back abnormal. The doctor told you he would have to see you again and draw your blood. Then he said something and the nurse replied back well now we'll have to wait for life care to send everything over. Then she hangs up. She says every month we go through the same thing with this guy. Then the nurses start gossiping. I hear the door to the room next to me open. Then I hear my rn tell the nurse practitioner about me. She told her I said a former employee had told me to come back. I needed testing done to make sure I didn't have strep, cryptic tonsils or something more serious. The nurse said when I asked her if she had any symptoms she said no. She then said quote "and I'm like why are you here then." My nurse practitioner agreed, then opened my door laughing. She acted like I was wasting her time based off of what the nurse had told her. The reason why I was there was to determine if I had strep, cryptic tonsil, or something more serious. I was told to come back, I wasn't trying to waste their time. In a week from now if my throat doesn't change and I go back I'm sure they'll say why weren't you tested.I have never seen this NP before and I don't count on seeing her again. She didn't even want to do testing and told me so. After she said I don't want to do testing and made it very clear I was wasting her time she had the nerve to ask me if I wanted to do testing. So I said no based off of how she was acting. Before I left she said is there anymore questions I said no but I do want to let you know people can hear everything you are saying outside of their door and I heard what your nurse said about me. This is an ongoing thing with this office. At first I thought it was standard procedure that the nurses talk openly about patients like that. Until today, when I looked up HIPAA laws for myself. It says they should only give out info that is necessary.My nurse didn't have to tell the NP she felt I didn't need to be there. It also says it protects anything you say to your provider orally. So they can't go and tell any one else what you have told them unless you give them permission. I didn't give my nurse permission. I have never been treated this way before by any other doctors office. The nurses don't talk about patients in the nurse area. They also stay with the doctor and let the doctor know what the symptoms are while you are present or they just hand off your chart to the doctor. No other nurses I have seen have ever told my NP my symptoms without me present. I know they may not have violated the HIPAA laws with me but they did with the other patient Jim or Jeff. If I could hear what they said about him I'm sure the other patient could too.
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